Refund and Return Policy
At JayantPandey.com, we strive to ensure customer satisfaction with every purchase. However, if you are not entirely satisfied with your purchase, we're here to help. Please review our policy for returns, exchanges, and refunds.
1. Return Policy
Our return policy lasts 3 days from the date of delivery. If 3 days have gone by since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return:
The item must be unused and in the same condition that you received it.
The item must be in the original packaging.
A receipt or proof of purchase is required.
Non-returnable items:
Perishable items such as food and astro magazines.
Items prone to being replaced with fake products, such as rings, jewelry, bracelets, or any wearable made to a specific size.
Custom-made items and personalized products.
Gift cards and downloadable software products.
Health reports and personal Kundali documents.
2. Partial Refunds (if applicable)
There are certain circumstances where only partial refunds may be granted:
Books or products showing obvious signs of use.
Items not in their original condition, damaged, or missing parts not due to our error.
Items returned more than 3 days after delivery.
3. Refund Process
Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 working days.
4. Late or Missing Refunds
If you haven't received your refund yet:
First, check your bank account again.
Contact your credit card company, as it may take time before your refund is officially posted.
Contact your bank, as processing times can vary.
If you've done all of this and still haven’t received your refund, please contact us at hello@jayantpandey.com .
5. Sale Items
Only regular-priced items are eligible for a refund. Sale items cannot be refunded.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at hello@jayantpandey.com and send your item to 3/A , DLH Metro View Apt, D N Nagar, J P Road , Andheri, Mumbai
7. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift, or if the gift giver had the order shipped to themselves, we will issue a refund to the gift giver.
8. Shipping for Returns
To return your product, please mail it to:
You are responsible for paying your own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
9. Shipping Policy (Domestic and International)
Within India
We offer free shipping on all orders within India. We deliver through trusted courier services like DTDC, Blue Dart, and in remote areas through postal services.
International Shipping
For international orders, shipping costs apply and will be calculated at checkout. We use reputed courier services like FedEx, UPS, and DHL for deliveries. Please allow 7-10 days for delivery after dispatch. Delivery to remote areas may take longer.
Dispatch Time
Jewelry with Gemstone Studding: Orders that require gemstone studding take 4-5 days for processing.
Loose Gemstones/Ready Items: Typically dispatched the same day or within 2 days of order confirmation.
Order Tracking
We provide a tracking ID via email once your order has been dispatched. You can track your shipment directly through the courier’s website.
10. Custom Duties & Taxes (International Orders)
For international orders, customers are responsible for any customs duties, taxes, VAT, or other fees imposed by their country. These charges vary and are beyond our control. Please check with your local customs office for more details.
11. Refunds for International Orders
If we encounter an issue with delivering your international order, we will refund the amount within 40-45 days after confirming the failed delivery. We are committed to delivering to over 150 countries.
Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
Email: hello@jayantpandey.com
Phone: +91 9833137666 , +971 507383393
Address: 3/A , DLH Metro View Apt, D N Nagar, J P Road , Andheri, Mumbai